Meet Our Staff

The Illinois Abroad and Global Exchange team is a group of dedicated and knowledgeable education abroad professionals.


Joy Phaphouvaninh

Interim Director, Illinois Abroad and Global Exchange
Associate Director for Global Engagement

(217) 333-6322

Joy assumed the position of interim director of Illinois Abroad and Global Exchange in September 2017 after having joined the office in 2013. She collaborates closely with both on campus academic departments and international partners abroad to identify and develop education abroad programming that aligns with and complements academic learning goals.  Previously, Joy worked at the City University of New York (CUNY) in New York, NY, and developed a variety of education abroad policies for the university system. She has a background in refugee and immigrant services in government and non-profit sectors, and studied abroad for an academic year in India. Joy earned her B.A. in Religious Studies and Asian Studies from Kenyon College and M.A. in Sustainable Development from the SIT Graduate Institute.


Stacy Billman

Associate Director for Administration

(217) 333-6322

Stacy joined IAGE in January 2009. She oversees the day-to-day operations of the office including the Advising and Resource Center that is staffed by students who have studied abroad on Illinois-sponsored programs. She works with key IAGE staff on consistent process improvement of structure and services supporting student mobility programs. Stacy also advises for the IAGE signature program in Rome with GustoLab International. Stacy studied abroad for an academic year in Leeds, England and during her employment with IAGE, has done site visits to various cities in the U.K. and Italy and has been the program assistant on faculty-led programs to Italy, Hong Kong, Taiwan, and Peru. She earned her B.A. from Stephens College and her Ed.M. with a concentration in Higher Education from the University of Illinois.


Alexander Hall

Assistant Director, Business and Systems Support

(217) 333-6322

Alex joined IAGE in the summer of 2016. He oversees financial management for IAGE, and maintains the technical systems used by IAGE and other college education abroad offices across campus (Terra Dotta Software). He is also responsible for all statistical reporting, ensuring compliance with international contracts and agreements, and for implementing continuous process improvement regarding the technical systems used by IAGE. Prior to joining IAGE, Alex worked for the university’s International Student and Scholar Services (ISSS) office for four years. He earned his B.S. in Business Administration from Eastern Illinois University and his M.S. in Management Information Systems from the University of Illinois – Springfield.


Helen Agans

Office Support Associate

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Helen Agans joined IAGE in the spring of 2016 as the Office Manager. Just prior to that, she was with the university’s International Student and Scholar Services office for five years. She also has previous experience organizing and managing international academic conferences for a local organization.


Brooke Baslee

Coordinator for Exchange and Student Initiatives

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Brooke joined IAGE in August 2017. As the coordinator for exchanges and student initiatives, Brooke manages incoming exchange student admissions and advising processes in close collaboration with other units on campus, such as college deans’ offices, Admissions, and ISSS. She also leads study abroad returnee engagement programming and organizes IAGE’s efforts to support inclusive and diverse student participation in study abroad. Brooke comes to Illinois from the University of Missouri International Center where she advised for both outbound study abroad and incoming exchange students. She earned a B.A. from the University of Missouri and a Master’s degree in cross cultural communication and applied linguistics from Newcastle University in the United Kingdom.


Clair Bryan

Education Abroad Coordinator

(217) 333-6322

Clair is passionate about helping students explore opportunities to study abroad, particularly in non-traditional destinations. Clair currently advises for education abroad programs in Spain and Latin America, and formerly advised for long-term programs in Asia. She studied abroad in Granada, Spain through the University of Illinois at Urbana-Champaign as an undergraduate student. Since then, she has traveled to other countries in Latin America, Europe, and Asia. Clair earned her B.A. in Spanish and her Ed.M. in Higher Education from the University of Illinois at Urbana-Champaign. As an advisor, she can help students identify their interests and goals for education abroad, choose and apply to an education abroad program, prepare for their experience abroad, and unpack their experience upon their return. She is happy to help student connect their international experiences to their career plans as well. Clair values diversity and inclusion, and is a strong advocate for the LGBTQ community.


Brandy Coy

Business Manager II

(217) 333-6322

Brandy joined IAGE in 2015. She manages the IAGE business office and is responsible for the financial oversight and operational planning of the IAGE office. She and her business team oversee all financial aspects of the office; including but not limited to student billing, programs budgets, international travel insurance, foreign banking and contracts/purchasing. Brandy has been with the university since 2000 and has worked her way up from an entry level accounting position in OBFS Accounts Payable. Most recently, she worked as a business manager in the Illinois International executive office where she focused mainly on the financial management of Title VI grants and a large endowment. In her spare time, she loves live music and doing Sudoku puzzles. She is a proud mother of 1 adult son and looks forward to grandchildren someday.


Lauren Hann

Education Abroad Coordinator

(217) 333-6322

Lauren Hann joined the IAGE team in August 2016 advising students interested in studying abroad in Australia, New Zealand, Africa, Middle East, and Asia. Lauren studied abroad in London and has traveled throughout Europe. Prior to joining IAGE, Lauren had worked in higher education, primarily within the office of international student services at Syracuse University, where she coordinated the International Graduate Orientation for the 1,000 incoming international students. Lauren earned her B.A. in History and English and her M.S. in Higher Education Administration from Syracuse University.


Andy Hinnant

Education Abroad Coordinator

(217) 333-6322

Andy joined IAGE in August 2016 and is in charge of several programs in mainland Europe. Previously, Andy worked in Career Services at Baker College, taught ESL at the University of Florida, and organized programming activities for international students at Indiana University. He earned his B.S. in International Business from Cal Poly, San Luis Obispo and M.A. in Public Affairs and East European Affairs at Indiana University. He studied abroad for a year in Aix-en-Provence, France, interned in Montreal and Warsaw, and started a small language business in Gdansk, Poland. As an Education Abroad Coordinator, Andy hopes to inspire students to go abroad and have their own life-changing experience.


Richard Hungerford

Business and Systems Support Specialist

(217) 333-6322

Rich joined IAGE in January of 2016 as the Business System Support Specialist. Rich supports the business office and IAGE with the creation and management of departmental systems, in-depth analysis and reporting and Terra Dotta software user support. He received his BA in Accounting from Southern Illinois University - Carbondale. Prior to joining IAGE, Rich worked for the University of Illinois Analytics and Operations Support department within OBFS - Payables. He enjoys hiking with his family, good music, and the color purple.


Mike Nelson

Education Abroad Coordinator

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Mike joined IAGE in September 2016 and primarily advises students and academic staff interested in education abroad programs in northern Europe, including Ireland and the UK. Mike began his role at IAGE after having previously worked for the European Union Center and Global Education and Training at the University of Illinois. He became passionate about education abroad after interning and studying in Belgium, Finland, and Sweden. Mike earned a B.A. in Political Science and an M.A. in European Union Studies from the University of Illinois, as well as an M.Sc. in International and Comparative Education from Stockholm University.


Alexandra Williamson

Coordinator for Media and Marketing

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Alex joined the IAGE team in January 2017. As the Coordinator for Media and Marketing, she creates multimedia content that establishes and maintains the identity of IAGE. She works closely with the Office of Global Communications and Protocol to ensure consistency of the Illinois International brand. Alex also plans and executes Illinois Abroad Day, which is held annually in the Fall. She earned her BFA in Visual Communications in 2014 from Truman State University. Before coming to Illinois, she served as the Communications and Marketing Specialist for the Auburn University Career Center.